Refund policy

Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Returns
You may request a return within 14 days of receiving your order.

Only unopened, unused, and sealed products in their original packaging are eligible for return.

For hygiene and safety reasons, opened or used products cannot be returned.

2. Refunds
Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be processed back to your original payment method within 7–10 business days.

Shipping charges are non-refundable.

3. Exchanges
We only replace items if they are defective or damaged during delivery. If you need an exchange for the same product, please contact us at [Insert Email] within 48 hours of delivery.

4. Non-Returnable Items
The following items cannot be returned or refunded:

Opened or used products

Discounted or sale items

Gift cards or promotional items

5. How to Request a Return
To start a return, please contact us at:
📧 Email: shopvelouracosmetics@gmail.com
📞 Phone: ‪+92-327-0388664‬