Shipping policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how we deliver your orders.

Processing Time
Orders are processed within 1–2 business days after confirmation.During sales, promotions, or holidays, processing may take slightly longer.

Shipping Time
Standard delivery within Pakistan usually takes 3–7 business days depending on your location.

International shipping (if applicable) may take 10–20 business days.

Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email (if applicable).

You can track your parcel using the courier’s official website or contact our support team for assistance.

Delays
Delivery times may be affected by unforeseen events such as courier delays, weather conditions, or public holidays.

We are not responsible for delays outside our control, but we will do our best to support you.

Incorrect Address
Please ensure your shipping address is correct at the time of placing your order.

We are not responsible for undelivered parcels due to incorrect or incomplete addresses.

Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours with photos, and we’ll assist you.

Lost packages will be investigated with the courier, and a solution will be provided.

Contact Us
For any shipping-related questions, please contact our support team at:
 📧 shopvelouracosmetics@gmail.com
 📞 0327-0388664